Invoice + Billing
Our team sends invoices to our customers through email, mail, and through the portal.
Here are some of the Frequently Asked Questions regarding Invoice/ Billing:
- How can I get invoice for a specific PO number?
- `To request an invoice for a specific PO number, please email hpx-ar@doverfoodretail.com.
- The invoice(s) I received is over the PO total. Can you please address?To resolve this concern, we need to verify first the difference between PO and the invoice(s). After the findings, we redirect it to the appropriate division to correct it on the system.
- Please email hpx-ar@doverfoodretail.com so our team will assist you to address this issue.
- Can you please provide a Proof of Delivery (POD) for invoice XXX?
- For POD requests, please email our A/R dept hpx-ar@doverfoodretail.com.
- We are tax exempt. Why is there tax on this invoice?To resolve this concern, we would be requesting you to provide the certificates for all territories you are exempt in -- not just the ship-to state for the invoice queried. Once we receive your tax exemption packet, we then forward it to our tax accountant team for verification and do necessary corrections to address this concern.
- Please email hpx-ar@doverfoodretail.com so our team will assist you to address this issue.
If you have any more questions about the invoice that was sent to you, please contact the Accounts Receivable department at hpx-ar@doverfoodretail.com.