Returns Policy
SHIPMENT OF GOODS / RETURN OF GOODS. Every effort will be made to ship the goods on the scheduled shipment date and to maintain production schedules consistent therewith provided however, PartsONE shall not be liable for any claims or consequential damages arising from the failure to meet any scheduled shipping dates.
- If Buyer refuses shipment of any standard catalog products under an acknowledged order and those products are consistent with that order and are not delivered damaged or defective, then Buyer will be responsible for
- return shipment of the products to PartsONE in original shipping containers;
- (ii) return freight to PartsONE prepaid by Buyer; and
- (iii) a restocking charge to be determined by PartsONE of not less than twenty-five percent (25%) of the sales price.
- Buyer assumes the risk of any return shipment damage or loss, the cost of which will be assessed by PartsONE and added to the restocking charge.
- New and used parts sold by PartsONE can be returned no later than 90 days from the date of purchase, and are subject to a restocking fee of not less than twenty-five percent (25%) of the sales price.
- No custom, fabricated or painted products of catalog items may be returned to PartsONE for credit unless those products are not consistent with an acknowledged order or they are defective.
- If they are defective, PartsONE reserves the right to cure the defect at the ship-to location.
- Costs for special packaging and/or handling requested by Buyer will be billed to Buyer.
- Shipping terms are specified on the face of PartsONE quotation and/or price list, as applicable. Unless otherwise specified by Buyer in writing, PartsONE shall select the method of shipment and direct shipment of materials to the specified delivery address of Buyer.
- In the event of any general freight increase or any governmental ruling or regulation that results in increased freight costs, PartsONE may, without any advance notice, invoice Buyer for such additional costs.